Data Deletion Request

About this page

Nuvogen Limited operates this website. If we hold personal information about you, you may ask us to delete it. This page explains what to send, how the request is handled, and the limited circumstances in which information must be kept.

Deletion is one of several rights described in our Privacy Policy. You may also ask for a copy of the information we hold, or ask us to correct it.

Information we may hold

The information we are likely to hold about a visitor to this website is limited. It usually consists of:

• Correspondence you have sent us, including your name, email address, any company name you supplied, and the content of your message.
• Technical records generated by our web server when a request is made, such as an internet protocol address and the time of the request.

We do not operate advertising technology or third party analytics on this website, so there is no advertising or tracking profile to delete.

How to make a request

Send a request through our contact page, choosing the general enquiry category, or write to us at the registered office below. To help us identify the correct records, please include:

• The word "deletion" in the subject line, so the request is routed correctly.
• The name and email address you used when you contacted us previously.
• Any detail that helps us locate the records, such as the approximate date of your correspondence.
• Whether you want all information deleted, or only part of it.

You do not need to give a reason for your request, and we do not charge a fee for handling it.

Verifying your identity

Before we delete anything, we need to be reasonably satisfied that the request comes from the person the information relates to. We will normally confirm this by replying to the email address already associated with the records. If we cannot establish that link, we may ask for further information, and we will limit that request to what is necessary.

If you are making a request on behalf of someone else, we will ask for evidence of your authority to do so.

Our response

We acknowledge requests on receipt and respond within thirty days. If a request is complex, or if we have received a number of requests from you, we may extend that period, and we will tell you before the initial period expires and explain why.

When we complete a request we confirm what has been deleted. If we are unable to delete some or all of the information, we explain the reason and tell you what rights remain available to you.

Information we may retain

There are limited circumstances in which we must keep information despite a deletion request. These are:

• Where retention is required to comply with a legal or regulatory obligation to which we are subject.
• Where the information is needed to establish, exercise or defend a legal claim.
• Where a minimal record is needed to demonstrate that your deletion request was received and acted upon.

Where information is retained on one of these grounds, it is kept only for as long as the ground applies, it is not used for any other purpose, and it is deleted once the applicable period expires. Backup copies are overwritten in the ordinary course of our backup cycle.

Information held by others

This page covers information held by Nuvogen Limited. If you have shared information with another organisation, including any platform through which you found this website, you will need to make a separate request to that organisation. We cannot delete records held by a third party on their own behalf.

If you are not satisfied

If you are not satisfied with how we have handled your request, contact us again and we will review it. You may also lodge a complaint with the data protection supervisory authority in your country of residence.